New ICBC fairness officer role approved

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June 04, 2021

(Translations: Traditional Chinese 繁體中文, French, Punjabi, read HERE)

A new ICBC fairness officer will focus on ensuring the corporation’s decisions, actions and practices are transparent and fair, while further strengthening public trust in ICBC as dedicated to caring for people who are injured in a crash and providing affordable auto insurance coverage.With the introduction of ICBC’s new Enhanced Care coverage on May 1, 2021, any British Columbian injured in a crash will have access to improved care and recovery benefits, regardless of who was responsible for the crash.The new fairness officer will have the authority to review and make recommendations to resolve customer complaints about the policy and process ICBC used to make a decision in their case. The officer may also make broader recommendations to enhance fair decision-making.

Under the Fairness Officer Regulation, the officer will report annually on complaints received. ICBC will provide an annual report to the minister responsible for ICBC, outlining its response to any recommendations made by the officer, which will be made publicly available.

Amendments to the Insurance Corporation Act received Royal Assent on March 25, 2021, and regulations approved on June 2, 2021, provide further parameters for the role of the fairness officer.

The Province expects the new fairness officer to be in place by the end of 2021.

Learn More:

New fairness officer to build trust in ICBC processes: https://news.gov.bc.ca/releases/2021PSSG0020-000384