Provincial Health Services Authority welcomes back health-care service workers

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April 29, 2022

People in health-care facilities in Vancouver are benefiting from stable, consistent and supportive patient care as more support service workers and services return in-house as Provincial Health Services Authority (PHSA) employees.

This change comes after nearly 20 years of these services being contracted to private companies.

“From Island Health to Fraser Health and now PHSA, we’re seeing great progress in restoring the rights and equity to workers in health facilities,” said Adrian Dix, Minister of Health. “Bill 47 continues to be important to workers, patients and families alike, and by restoring and protecting their rights, we’re building a stronger B.C. for everyone.”

Following the initial announcement on Aug. 30, 2021, health authorities served notice under the terms of 21 commercial service contracts and have started a phased approach to repatriate housekeeping and food-service contracts.

“Protecting workers has been integral to my personal and professional life,” said Mable Elmore, Parliamentary Secretary for Seniors’ Services and Long-Term Care. “That’s why I’m so proud to see what we can achieve with Bill 47 and what has already been done. Good work, PHSA, on your repatriation efforts.”

Workers at PHSA sites will be brought in-house for 247 workers repatriated to the following facilities:

  • BC Women’s Hospital + Health Centre and BC Children’s Hospital (excluding Teck Acute Care Centre)
  • BC Cancer – Vancouver Centre
  • Brock Fahrni
  • BC Cancer Research Centre

Health authorities will continue to repatriate workers under Bill 47 over the next two years, bringing an estimated 4,000 workers back in-house. Other health authorities repatriating food and housekeeping services include Fraser Health, Island Health, Providence Health Care and Vancouver Coastal Health.

This move started when the B.C. government brought Bill 47 (Health Sector Statutes Repeal Act) into force through regulation on July 1, 2019. Bill 47 repealed two existing pieces of legislation – the Health and Social Services Delivery Improvement Act and the Health Sector Partnerships Agreement Act – that had facilitated contracting out in the health sector and caused significant labour impacts.

In 2020, the repatriation process began with North Island Hospitals, which spearheaded the move independent of Bill 47 to bring 150 contracted workers in-house at North Island Campus Campbell River & District, and Comox Valley Hospital.

Evidence has shown that employees who feel secure and safe in their jobs provide higher-quality care for people, and in turn, employers can attract and retain staff at a higher and more consistent level.



Workers being repatriated at PHSA

Workers being repatriated at PHSA

Contractor: Compass
Repatriation contract timelines: April 29, 2022

  • BC Children’s and Women’s Hospital: 102 housekeeping, 59 food services, 23 retail services
  • BC Cancer – Vancouver Centre: 24 housekeeping, 3 food services, 2 retail services
  • Brock Fahrni: 12 food services

Contractor: SerVantage
Repatriation contract timelines: April 29, 2022

  • Child and Family Research Institute: 8 housekeeping
  • Cancer Research Centre: 7 housekeeping
  • BC Children’s and Women’s Hospital services by SerVantage: 7 housekeeping

Contracts to be repatriated by health authority:

Fraser Health

Contractor: Sodexo

  • 297 full-time equivalent (FTE) housekeeping and 63 FTE mixed services

Contractor: Aramark

  • 214 FTE housekeeping

Contractor: Compass:

  • 132 FTE mixed services

Provincial Health Services Authority

Contractor: Compass:

  • 90 FTE (regular, full-time and regular part-time) housekeeping
  • 70 FTE (regular, full-time and regular part-time) patient/retail food services (
  • Two contracts same service, same provider, across multiple facilities

Contractor: SerVantage

  • 22 FTE housekeeping

Vancouver Coastal Health/Providence Health Care

Contractor: Compass

  • 12 FTE patient food services
  • 736 FTE housekeeping
  • 13 FTE mixed services
  • Two contracts same service, same provider, across multiple facilities

Contractor: Sodexo

  • 538 FTE patient/retail food services
  • Four contracts same service, same provider, across multiple facilities