For Service BC – Programs and Services, visit HERE
To add your voice to the Government of British Columbia’s citizen engagement activities, visit HERE
February 01, 2021 (Service BC welcome Health Insurance BC to provincial contact centre)
As part of government’s commitment to improving services for British Columbians, contact centre support for Health Insurance BC (HIBC) benefits and pharmaceutical programs and services is now provided at the Service BC provincial contact centre. This means people needing help with their benefits for Medical Services Plan (MSP), Pharmacare and Fair Pharmacare can get the information or assistance they need, quicker and easier. It also includes new access to the Service BC provincial contact centre texting service and translation services in more than 140 languages. For support or questions about MSP benefit services, Service BC provincial contact centre customer service agents are available to assist Monday to Friday, from 8 a.m. to 4:30 p.m. (Pacific time). An automated service is also available 24 hours a day, seven days a week, to provide general information about MSP benefits and services.
For questions about PharmaCare, customer service agents are available to assist Monday to Friday, 8 a.m. to 8 p.m. (except statutory holidays) and Saturday 8 a.m. to 4 p.m. (Pacific time), except statutory holidays.
Lower Mainland: 604 683-7151 Elsewhere in B.C.: 1 800 663-7100 (toll free)
January12, 2021 (Service BC online tool helps people book appointments)
People can now make an appointment online before visiting Service BC. This reduces lineups, saves time and makes it easier to maintain physical distancing, helping keep visitors, staff and communities safe.
Appointments can be scheduled through the mobile BC Services Card, online: https://appointments.servicebc.gov.bc.ca/appointment
People can also call their nearest Service BC location.
Service BC helps people access hundreds of different programs and services offered by the B.C. government, including income assistance, residential tenancy applications and the Affordable Childcare Benefit.
To learn more: Service BC Online tool helps people book appointments
July 07, 2020 (Service BC goes digital with video identity verification)
British Columbians now have more virtual options to set up their mobile BC Services Card. These options make it easier to access online government services during the COVID-19 pandemic and in the future.
People can use Send Video within the BC Services Card app from their iPhone, iPad, Android phone or tablet to send Service BC a photo and a short video of themselves at any time, day or night. A Service BC representative reviews and verifies the person’s identity and activates their mobile BC Services Card for online use within just a few hours. This service eliminates the need to visit a Service BC Centre for in-person identity verification.
To learn more: Service BC goes digital with video identity verification